ISOCKET Customer Relationship Management

ISOCKET Customer Relationship Management (ICRM) helps companies optimize customers relationships by integrating marketing, sales, services and Inventory activities. The software solution provide full view of customers, enables a consistent and continuous customer dialogue based on real time information. This advanced Customer Relationship Management solution, your company can make the most of every interaction with every customer across every channel or touch point. As a result, you gain true customer insight, along with ability to act on that insight.

ISOCKET CRM software help you company to:

• Run campaigns that align with your customers preferences
• Tightly integrate marketing across all inbound and outbound channels
• Increase sales productivity by providing customer insight
• Manage marketing and sales resources more efficiently
• Turn contact centers into profit centers

ISOCKET CRM Product spotlight

ISOCKET CRM solution comprises of the following key components:

* Marketing:

The solution delivers inbound and outbound marketing capabilities that streamline the campaign process and create real time customer profiles which can be analyzed to identify high impact offers at the moment of customer interaction

* Sales:

This solution provides slase force automation and opportunity management capabilities that facilitate customers conversations by driving intelligence into every customer interaction.

* Service:

Serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customer across all existing systems and empowering tham to shorten call times and resolve issues on the first call.

FEATURES OF ISOCKET CRM

• Sales & Marketing
• Plug-in for Microsoft outlook and office
• CRM API for Third party Intergration
• Role based security
• CRM with Email
• Inventory Mangement
• Extensive Product Customization
• Reports & Dashboard

BENEFITS OF ISOCKET CRM

• Shared or Distributed Data
• Cost Reduction
• Better Customer Service
• Increase Customer Satisfaction
• Better Customer Retention
• Loyal Customers
• More Repeat Business
• More New Business
• More Profits

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